With a focus on Business Service Management and IT Service Management, all of Avants education solutions are delivered by industry veterans with decades of real world experience. Our curriculum is a balanced mix of case studies, hands-on labs, student-teacher interaction, lecture and practical exercises.
Volume, Group and On-Site Discounts are available. For additional information or pricing, please email us at info@avantusa.com or contact us at 314-785-0051.
Course # : Description |
|
Duration |
BSM TRAINING |
| SM-4050: Service Value and Quality Management™ Essentials |
ILT |
1 day |
| SM-4100: IT Service Value Management™ Essentials |
ILT |
1 day |
| SM-4200: IT SVM™ - Defining Services |
ILT |
2 days |
| SM-4300: IT SVM™ - Assessing Service Value |
ILT |
2 days |
| SM-4400: IT SVM™ - Measuring Service Performance (QoS and QoE) |
ILT |
2 days |
| SM-4500: IT SVM™ - Choosing/Justifing Service Improvements |
ILT |
2 days |
| |
|
|
ITIL TRAINING |
| SM-2020: ITSM Awareness / Executive Workshop |
ILT |
2-6 hrs |
| |
|
|
| SM-3320: ITIL® v3 Foundations - Self Paced Web Based Training |
WBT |
|
| SM-3322: ITIL® v3 Foundations |
ILT |
3 days |
| SM-3324: ITIL® v3 Foundations - Distance Learning |
ILT |
3 days |
| |
|
|
| SM-5311: ITIL® v3 LifeCycle - Service Strategy (SS) |
ILT |
3 days |
| SM-5312: ITIL® v3 LifeCycle - Service Design (SD) |
ILT |
3 days |
| SM-5313: ITIL® v3 LifeCycle - Service Transition (ST) |
ILT |
3 days |
| SM-5314: ITIL® v3 LifeCycle - Service Operation (SO) |
ILT |
3 days |
| SM-5315: ITIL® v3 LifeCycle - Continual Service Improvement (CSI) |
ILT |
3 days |
| SM-5321: ITIL® v3 Capability - Release, Control & Validation (RCV) |
ILT |
5 days |
| SM-5322: ITIL® v3 Capability - Operational Support & Analysis (OSA) |
ILT |
5 days |
| SM-5323: ITIL® v3 Capability - Service Offerings & Agreements (SOA) |
ILT |
5 days |
| SM-5324: ITIL® v3 Capability - Planning, Protection & Optimization (PPO) |
ILT |
5 days |
| SM-5410: ITIL® v3 Managing Across the LifeCycle |
ILT |
5 days |
| |
|
|
| SM-6000: Certified Process Design Engineer (CPDE) |
ILT |
5 days |
| |
|
|
GOVERNANCE TRAINING |
| RM-2010: COBIT v4.1 Foundations |
ILT |
2 day |
| |
|
|
