INFORMATION TECHNOLOGY SERVICE MANAGEMENT AND IT-SVM

The objectives of IT Service Management (ITSM) and Business Service Managment (BSM) include delivering and supporting IT services that are in line with the current and future business needs while at the same time improving the quality of the services being delivered and reducing or maintaining costs as the organization continues to grow.

ITIL (the Information Technology Infrastructure Library) is the most widely accepted approach to IT service management in the world. Based on the collective experience of commercial and government practitioners worldwide, ITIL provides a comprehensive and consistent set of best practices for IT service management, promoting a quality approach to achieving business effectiveness and efficiency in the use of information systems. This has been distilled into one reliable, coherent approach, which is fast becoming a de facto standard used by some of the world's leading businesses.

The ethos behind the development of the IT Infrastructure Library (ITIL) is the recognition that organizations are increasingly dependent upon IT to satisfy their corporate aims and meet their business needs. This growing dependency leads to growing needs for quality IT services - quality that is matched to business needs and user requirements as they emerge.

This is true no matter what type or size of organization, be it an outsourced service provider, a multinational conglomerate, a national government, a decentralized office with local (or centralized) IT provisioning, or a single office environment with one person providing IT support. In each case there is a requirement to provide an economical service that is reliable, consistent and of the expected quality.

IT Service Value Management™ (IT-SVM) is a four step methodology which joins essential elements of key frameworks and best practices for quality, risk, and project management into a simple model that makes ITIL Service Strategy actionable. Based on a repeatable methodology, and culminating with Service Value Modeling, IT-SVM offers a practical and rational approach to targeted service improvements, optimization of scarce resources, and the clear communication of business value.

Avants’ BSM/ITSM Education, Consulting, and Project Staffing services are focused on helping clients achieve positive business impact by identifying high value services and focusing resources on activities which improve those services.