SM-4100: IT Service Value Management™ Essentials

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Course Description: This customizable 4-8 hours session provides an overview of the fundamental components of IT Service Value Management™, Business Service Management, underlying best practices, related Business Drivers, and required steps to successfully prioritize projects, allocate resources, and effectively communicate business value with Service Value Modeling™.

It is an excellent primer for those who are new to IT-SVM™, beginning their Service Management initiative, or interested in moving an existing Service Management initiative to the next level. IT-SVM™ facilitates numerous activities including...

• Quickly building Service Catalogs.
• Assessing the Business Value of IT services.
• Accurately measuring service quality.
• Justifying resources for service improvement initiatives.
• Communicating Business-IT alignment in non-technical terms.
• Sucessfully managing Service Portfolios.

The IT-SVM™ Workshop Series combines decades of practical experience with the essentials from globally accepted best practices such as ITIL®, NGOSS®, TQM, CRAMM®, PMBOK®, CMMI®, SERVQUAL/RATER, Six Sigma, and distills them into this easy to understand training program.

Who Should Attend? IT Executives, Senior IT Management, Service Management Process and Function Owners, Consultants, Vendor Account Managers.

Format: 1-day of facilitator lead discussion.

Curriculum:

• IT Service Value Management™ Overview
• Role of the Business in IT Strategy
• Understanding Where IT Value Originates
• Value From Enterprise Boundaries
• How to Make IT a Strategic Asset
• How to Align IT and the Business
• Competative Advantage from IT
• IT Service Value Management™
• Defining IT Services in Business Terms
• Valuing IT Services by Business Value at Risk™
• Measuring IT Services by Business Value at Risk™
• Choosing and Justifying IT Services or Service Improvement Programs

Prerequisites: ITIL® Foundations is highly encouraged, although not required.

Certification: An optional 30 question (45 minute) certification examination may be administered at the end of this course. Certification is through IABSM.

Professional Development Units : Project Management Professionals can earn 8 contact hours or PDUs. priSM credential holders or candidates earn 1 point or 3 CPDs.

Reference Material: Each student receives a 135 page course manual.

Price: $795 (through 06/30/2012)

Avant is an IABSM Accredited Education Provider.
All content is licensed from, and maintained by, NABSM, LLC.