SM-4100: IT Service Value Management™ Essentials

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Course Description: This customizable 4-8 hours session provides an overview of the fundamental components of IT Service Value Management™, Business Service Management, underlying best practices, related Business Drivers, and required steps to successfully prioritize projects, allocate resources, and effectively communicate business value with Service Value Modeling™.

It is an excellent primer for those who are new to IT-SVM™, beginning their Service Management initiative, or interested in moving an existing Service Management initiative to the next level. IT-SVM™ facilitates numerous activities including...

• Quickly building Service Catalogs.
• Assessing the Business Value of IT services.
• Accurately measuring service quality.
• Justifying resources for service improvement initiatives.
• Communicating Business-IT alignment in non-technical terms.
• Sucessfully managing Service Portfolios.

The IT-SVM™ Workshop Series combines decades of practical experience with the essentials from globally accepted best practices such as ITIL®, NGOSS®, TQM, CRAMM®, PMBOK®, CMMI®, SERVQUAL/RATER, Six Sigma, and distills them into this easy to understand training program.

Who Should Attend? IT Executives, Senior IT Management, Service Management Process and Function Owners, Consultants, Vendor Account Managers .

Format: 1-day of facilitator lead discussion.

Curriculum:

• IT Service Value Management™ Overview
• Role of the Business in IT Strategy
• Understanding Where IT Value Originates
• Value From Enterprise Boundaries
• How to Make IT a Strategic Asset
• How to Align IT and the Business
• Competative Advantage from IT
• IT Service Value Management™
• Defining IT Services in Business Terms
• Valuing IT Services by Business Value at Risk™
• Measuring IT Services by Business Value at Risk™
• Choosing and Justifying IT Services or Service Improvement Programs

Prerequisites: ITIL® Foundations is highly encouraged, although not required.

Examination: An optional 30 question (45 minute) certification examination may be administered at the end of this couse. Certification is through NABSM.

Reference Material: Each student receives a 135 page course manual.

Price: $795 (through 12/31/2009)

Avant is a accredited NABSM Delivery Partner.
All content is licensed from, and maintained by, NABSM, LLC.